Information Feedback Loops In Stock Markets, Investing, Innovation And Mathematical Trends

It seems that no matter how complex our civilization and society gets, we humans are able to cope with the ever-changing dynamics, find reason in what seems like chaos and create order out of what appears to be random. We run through our lives making observations, one-after-another, trying to find meaning – sometimes we are able, sometimes not, and sometimes we think we see patterns which may or not be so. Our intuitive minds attempt to make rhyme of reason, but in the end without empirical evidence much of our theories behind how and why things work, or don’t work, a certain way cannot be proven, or disproven for that matter.

I’d like to discuss with you an interesting piece of evidence uncovered by a professor at the Wharton Business School which sheds some light on information flows, stock prices and corporate decision-making, and then ask you, the reader, some questions about how we might garner more insight as to those things that happen around us, things we observe in our society, civilization, economy and business world every day. Okay so, let’s talk shall we?

On April 5, 2017 Knowledge @ Wharton Podcast had an interesting feature titled: “How the Stock Market Affects Corporate Decision-making,” and interviewed Wharton Finance Professor Itay Goldstein who discussed the evidence of a feedback loop between the amount of information and stock market & corporate decision-making. The professor had written a paper with two other professors, James Dow and Alexander Guembel, back in October 2011 titled: “Incentives for Information Production in Markets where Prices Affect Real Investment.”

In the paper he noted there is an amplification information effect when investment in a stock, or a merger based on the amount of information produced. The market information producers; investment banks, consultancy companies, independent industry consultants, and financial newsletters, newspapers and I suppose even TV segments on Bloomberg News, FOX Business News, and CNBC – as well as financial blogs platforms such as Seeking Alpha.

The paper indicated that when a company decides to go on a merger acquisition spree or announces a potential investment – an immediate uptick in information suddenly appears from multiple sources, in-house at the merger acquisition company, participating M&A investment banks, industry consulting firms, target company, regulators anticipating a move in the sector, competitors who may want to prevent the merger, etc. We all intrinsically know this to be the case as we read and watch the financial news, yet, this paper puts real-data up and shows empirical evidence of this fact.

This causes a feeding frenzy of both small and large investors to trade on the now abundant information available, whereas before they hadn’t considered it and there wasn’t any real major information to speak of. In the podcast Professor Itay Goldstein notes that a feedback loop is created as the sector has more information, leading to more trading, an upward bias, causing more reporting and more information for investors. He also noted that folks generally trade on positive information rather than negative information. Negative information would cause investors to steer clear, positive information gives incentive for potential gain. The professor when asked also noted the opposite, that when information decreases, investment in the sector does too.

Okay so, this was the jist of the podcast and research paper. Now then, I’d like to take this conversation and speculate that these truths also relate to new innovative technologies and sectors, and recent examples might be; 3-D Printing, Commercial Drones, Augmented Reality Headsets, Wristwatch Computing, etc.

We are all familiar with the “Hype Curve” when it meets with the “Diffusion of Innovation Curve” where early hype drives investment, but is unsustainable due to the fact that it’s a new technology that cannot yet meet the hype of expectations. Thus, it shoots up like a rocket and then falls back to earth, only to find an equilibrium point of reality, where the technology is meeting expectations and the new innovation is ready to start maturing and then it climbs back up and grows as a normal new innovation should.

With this known, and the empirical evidence of Itay Goldstein’s, et. al., paper it would seem that “information flow” or lack thereof is the driving factor where the PR, information and hype is not accelerated along with the trajectory of the “hype curve” model. This makes sense because new firms do not necessarily continue to hype or PR so aggressively once they’ve secured the first few rounds of venture funding or have enough capital to play with to achieve their temporary future goals for R&D of the new technology. Yet, I would suggest that these firms increase their PR (perhaps logarithmically) and provide information in more abundance and greater frequency to avoid an early crash in interest or drying up of initial investment.

Another way to use this knowledge, one which might require further inquiry, would be to find the ‘optimal information flow’ needed to attain investment for new start-ups in the sector without pushing the “hype curve” too high causing a crash in the sector or with a particular company’s new potential product. Since there is a now known inherent feed-back loop, it would make sense to control it to optimize stable and longer term growth when bringing new innovative products to market – easier for planning and investment cash flows.

Mathematically speaking finding that optimal information flow-rate is possible and companies, investment banks with that knowledge could take the uncertainty and risk out of the equation and thus foster innovation with more predictable profits, perhaps even staying just a few paces ahead of market imitators and competitors.

Further Questions for Future Research:

1.) Can we control the investment information flows in Emerging Markets to prevent boom and bust cycles?

2.) Can Central Banks use mathematical algorithms to control information flows to stabilize growth?

3.) Can we throttle back on information flows collaborating at ‘industry association levels’ as milestones as investments are made to protect the down-side of the curve?

4.) Can we program AI decision matrix systems into such equations to help executives maintain long-term corporate growth?

5.) Are there information ‘burstiness’ flow algorithms which align with these uncovered correlations to investment and information?

6.) Can we improve derivative trading software to recognize and exploit information-investment feedback loops?

7.) Can we better track political races by way of information flow-voting models? After all, voting with your dollar for investment is a lot like casting a vote for a candidate and the future.

8.) Can we use social media ‘trending’ mathematical models as a basis for information-investment course trajectory predictions?

What I’d like you to do is think about all this, and see if you see, what I see here?

The Advantage of Using Feedback Form to Improve Customer Service

Feedback Form is one excellent medium for gathering comments, suggestions and customers’ views about your business. It is a good way of knowing how you are faring in your customer service.

If you have a feedback form attached to your website, you deliberately provide a gateway for continuous customer engagement. Of course, it is assumed that garnering more information from your customers through the feedback form means that you are actively responding to the information submitted to you.

With the ongoing trend where most of your customers are buying or shopping online, it is very important that your website has feedback form. It is also important that you must be candid about how you deal with the feedbacks being submitted to you.

Make sure that your feedback form is accessed easily. Offer several ways in which your customers could give their feedback. The customary feedback form will do but you must also provide email address, fax number, mobile and land phone. You may place an invitation for your customers to visit you personally if they wanted to.

Customers would be delighted to read your gracious attitude when after they submitted the feedback form they filled up a message of appreciation would pop up to welcome their comments. This creates the impression that your customers have great part in shaping your business as you express your gratitude and you are happy to act on their feedback.

Some sites provide animation and video to spark the interest of their customers to fill up the feedback form. For them, getting feedback from their clients is their way of gauging how they may improve their customer service. It is also through this feedback mechanism where they learn about the status of their products, especially those newly launched.

Feedback form could be presented as a poll where customers could tick their choice for the specific matter that you are presenting. You may opt to provide venue for discussing further their opinion.

Take note that you must be able to collate the information gathered through your feedback form and provide immediate actions, especially to feedbacks that need urgent response.

Expect more customer engagement when they are getting responses for the feedback that they submit to you. Meaning, you must clearly state in your website how your company responds to customer feedback. Present a customer-friendly feedback policy that is easy to read, understand and follow.

Don’t fret about the thought of being inundated with customer feedbacks, the effort and expenses to process the information. Think about what your business can gain successfully in your customer service engagement if you have a solid feedback form system.

Find the interactive feedback form that provides complete portal for getting customer comments and suggestions that is vital for improving your customer service engagement. Make use of innovative customer feedback form program that enables you to process and update information that comes through your site and other media.

Benefits of Customer Feedback

Often times, small business owners are not generally pleased to hear of a customer that appears to be unhappy with her product or service. It’s understandable, I mean who wants to be told that their relentless effort, time, and sacrifice has yielded results that simply did not meet the expectations of the one paying their salary. Yet, when considered with the benefits in sight, customer feedback can contribute to the success of your business.

Improve Existing Products or Services

Customer feedback can help you find weak spots in an item you are currently marketing and/or selling. Perhaps during the design phase of your product or service, a simple step or viewpoint got overlooked. If so, it will without a doubt surface when a mass of people begin using it for the first time. This is an important time to get feedback.

When a customer discovers an issue and reports it, you have a golden opportunity to inquire about the conditions surrounding the issue, the mindset of the customer when they tried the product, or the methods by which they were using your product or service. In any case, the information you obtain from the customer at this time can tell you exactly what you need to change in order to make your offer even better.

Market Research

Feedback from customers on an existing product can give you new insight on that item or offer. Yet the reverse is also true. Existing customers can give you insight on a new product or service.

Before developing a new product or service, find out from your existing customers what features they would use. Do they have suggestions on the best way to implement it? What target price would they be comfortable with? Answers to these and other questions can help you define the path you should take when developing a new product. Taking the right path, in turn, with contribute to your success.

Free Advertising

Another great benefit to gathering customer feedback is that it can give you free advertising. We’ve all seen the testimonial blurbs on commercials and websites. No doubt you would agree that a recommendation from a third party carries more weight than the one selling the product. Not only because of the higher trust factor involved, but also because the individual is a customer and has used the product. The more natural the testimonial appears the more weight it carries. Giving your customers the opportunity to freely express themselves regarding your product can be one of the best forms of advertising you can get – the free kind!

All in all, customer feedback is directly related to how you view it. If viewed as a valuable tool for benefiting your company, it can yield great results for you.

Exit mobile version