Tag: Provider

3 Tips to Find the Best BPO Service Provider for Your Business

Most businesses, whether domestic or international have started using the outsourcing leverage extensively. It is natural and obvious as well. With businesses expanding like never before and technology and methods of communication being constantly innovated, the need for external teams to handle your non- core processes is increasing.

Further BPO service providers have also evolved into KPOs which means that if you source out your operations, you actually can use multiple skills and focus on your core business. The real question however is to know about how to select the right service provider suited to your business needs. Let us look at 3 ways in which an ideal BPO solutions provider can be differentiated from the others.

Business Continuity Plan

Find out if your potential partner has a strong and robust business continuity plan in place. Evaluate their plans on the basis of your needs. Are you in a business which serves customers globally? Are you running an e- portal? Or is it the inbound sales you’re outsourcing? If you’re a big food brand that needs to outsource its inbound sales, then you need someone who’s capable of hiring extra support staff on bench.

If you’re a business into energy and utilities or have an actively running e – portal, then you might want the online customer support BCP to be more robust than the telephonic. However, if you’re a bank or the credit card division of a bank, you might in fact want someone who operates from multiple physical and / or geographical locations.

Cost Arbitrage

Reduced overhead cost is one of the major factors that need to be kept in mind in order to find the right service providing match. So, before you finalize on your potential Business Process Outsourcing solutions provider, make sure that you compare costs.

Also you will need to ensure if the cost arbitrage still covers all the business needs you have. What this means is that you do not wish to suffer on the quality or the levels and standards of service provided to you, just because you’ve found a relatively low – cost solution provider.

Homework

Before you finalize the name, another thing you need to keep in mind is whether or not your prospect for sourced out solutions has done sufficient homework. Do they understand your industry well? Do they understand your brand? Do they believe in similar business values as you do?

These questions certainly are tough to judge, but they are as important as any other question. In most cases, it is very difficult to ascertain past references, given the fact that most companies prefer keeping their external teams undeclared. There are NDAs and other relevant information involved.

Why IPTV And Things That Should Matter When Looking For A Service Provider

IPTV stands for Internet Protocol Television which is simply the delivery of TV content over the internet. It is different from the common channels where the same content is delivered using satellite, cable and terrestrial formats. IPTV offers users the ability to stream continuously and they can start playing any content instantly. It is a process referred to as streaming media. It is however important to note that IPTV is not limited to internet streaming only; it is also deployed in telecommunication networks that are subscriber based via set-top boxes for end users. It is also used to deliver media in private and corporate networks.

Why IPTV?

IPTV subscription offers viewers the advantage of being in control of programs they want to watch ay whatever time they want to watch. They are not obligated to watch live TV being aired as they can select programs randomly and this is something that is impossible with other TV media platforms.

It stores programming on servers making it easier for users to request whatever content they want over the internet at a time that is most convenient for them. With IPTV, there is no worrying that you will be late to catch up with your favorite show as you can replay it as soon as you get home at your convenience.

It also offers various options to users. They can decide to go for live television, time shifted which replays shows that have already been broadcast, or enjoy video on demand option depending on what media content they are interested in. The options have eliminated the boredom that comes with being limited to only one option.

Things to consider in an IPTV provider

Service cost should be considered when looking for IPTV services. Paid IPTV is not as expensive as many people think, but it helps to make comparisons so you can choose a provider with rates that are reasonable. Ensure there are no hidden charges, especially when dealing with providers with seemingly very low prices for the subscriptions.

Server stability largely determines the kind of viewership you get to enjoy considering that the television content is broadcast through servers. Choose a provider whose servers are stable enough to save you from freezing and stuttering when you are streaming.

The availability of your service provider matters because there is no telling when you might need assistance. A good provider should remain accessible round the clock so that you can have any matters arising handled promptly. There are providers who have great support with e-mail and ticketing systems that are available anytime any day so all customer queries and issues are dealt with as soon as they arise.

Compatibility is another aspect that should be considered. When you subscribe, you should be in a position to access the content from whatever operating system you are on. Check to see that your provider supports a number of systems, including iOS, Android and MAG and others.

How to Choose a Good Business Process Outsourcing Service Provider

Did you know that organizations that prioritize business process outsourcing services see 12 times higher return on sales than companies that do not? This was observed by the International Customer Service Association. Therefore, it is imperative that you indulge in delegating the work in order to achieve the set target of your business. A provider of BPO services can successfully handle your diverse work areas while you concentrate on the core functions.

Things to Make Sure While Hiring Business Process Outsourcing Services

Businesses that choose to hire business process outsourcing services can cut down their cost of investment to a great extent. Following are the top guidelines to adhere to while choosing a BPO services provider to reap the benefits of outsourcing:

1. Effective Government

The government should not only be supportive but should also actively contribute to the BPO industry. The government of the leading countries, such as India, formulates policies and regulations that help the business process outsourcing economy grow. Make sure that the political structure is stable enough so that the economic structure does not face any threats. Economical threats, low foreign direct investment rate, may shake the stability of the outsourced company.

2. Infrastructure and Technologies

A developed infrastructure and latest telecommunication advances can help your business grow leaps and bounds. Problems, such a congested phone lines, frequent server downtime, outdated software can lead your business to face a hard time. Make sure that you research well and choose a location where there are more numbers of high-tech parks built for smooth business operations.

3. Skilled Executives

Skilled professionals are essential to reflect the goals and values of your business effectively. Customers often feel hostile and frustrated when the customer support executive is not tech-savvy and take more time than expected to troubleshoot. Such inefficiencies in business process outsourcing services companies can make you lose customers in no time. Therefore, ensure that the BPO service provider appoints IT and software skilled personnel.

4. Anytime Service

Businesses do not want to stop their sales at any point of the day. Therefore, hiring business process outsourcing services in countries which offer a smooth flow of your business at any hour of the day will prove useful. Customers calling for support during late evening hours or early morning hours would be effectively entertained. Employees of the outsourced BPO service companies also would not have to suffer with ‘graveyard shifts’. Customers rely a lot in companies that facilitates 24×7 support services and want to deal with the company again in future.

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