The Reality of Life and Owing A Network Marketing Business May Help in Solving Some of Your Problems

Unfortunately, that is not how it usually works out. The reality about our financial future is quite different from our parents.The average person will change jobs several times during his or her working life. And, we all know that in our modern world, there is no such thing as job security when you’re working for someone else.

To stay employed one needs to keep one’;s skills honed and polished and this is a never-ending task. According to the latest statistics, only 5% of people will be financially independent by age 65. The majority of these people are Business Owners, CEO’s and Directors of their own companies. The key is to own your business and becoming your own boss. A home business takes little capital to start and you can begin working on it part-time. Internationally, the number of home-based businesses has increased tremendously. Where do all these people come from? Some have entered the home-based business as a result of corporate restructuring, while others who have simply decided to take control of their lives and to work from home as an alternative to the rat race.

The Reality About Health:

Disease is on the rise as a result of our modern lifestyles. Everyone is at risk. Historically affluent people – particularly the health conscious people have better health than those who are not well-off. Not having enough money can reduce your lifespan by several years. Most people spend their entire lives working under some degree of stress and studies prove that this increases the risk of disease.

The Reality About The Options For Financial Freedom:

Actually, the options are very limited. You can however;

Work overtime but how long can you last?,

Get a second job,

Climb the corporate ladder,

Operate a traditional business,

Operate a Franchise,

Operate a Professional Services business, or

Join a good network marketing company.

The Reality About Success:

There is no such thing as a get rich quick scheme or rewards without effort. Building a stable residual income stream takes time, consistence, persistence and patience to enjoy the time and financial freedom. If what you are currently doing is not going to give you the lifestyle you desire, then you have to do something different. People who continually play safe and seldom make progress are the ones likely to miss opportunities. Those who achieve much in life take charge to live life by design rather than by default.

You must be willing to do what it takes. You must be willing to make some short-term sacrifice so that you can have more of it later. Robert Kiyosaki, best-selling author of Rich Dad, Poor Dad, says, “A key difference between the rich and the poor is what they do in their spare time”.

You get rewarded by the value you give. The best way to get rich is to solve other people’s problems. Any venture you engage in must provide value, otherwise it will not last.

Leveraging is the way to financial independence and time freedom. Most rich people use the power of compounding/leveraging to earn residual income.

You can work hard or work smart. It is better to work smart. Use the power of compounding/leveraging and work with a team of people who can help you to build your business. They will provide you with training, strategies, techniques and support.

Timing is everything and trend is your friend. The Health and Wellness industry is set to have explosive growth. Generally, those who can see with their minds the potential of an opportunity and act quickly usually enjoy greater benefits.

The Reality About Network Marketing in Health and Wellness Industry as A Feasible and Viable Home Business:

1. It takes advantage of two powerful trends currently and in the future:

Health and Nutrition

Relationship or Network Marketing

2. It also helps us deal with problems confronting most families today:

Declining health even of kids

Lack of job security

Rise in costs of living

You can decide to do something about it or ignore the reality. It is your choice!

Artificial Intelligence and Machine Learnings Are Changing Our Life

Last month, I was discussing with one of my customers. During the discussion, I found that Cloud and SaaS applications have changed the business landscape and helping Business Owners. Post Cloud ERP solution, my Customer was saving around USD 2000 per month by not having Hardware and it’s maintenance, IT Persons etc.

I was just wondering how Artificial Intelligence (AI) and Machine Learning (ML) could change the life of Business Owners and industry? Today we see them in every stages of our life, but can’t distinguish them separately. They are part of our life.

How AI and ML are disrupting the industry?

AI, in manufacturing industry along with IOT tools, is suggesting CNC Machines on what to produce, when to produce and how much to produce. This has improved the efficiency and usage of machines, manpower etc. The production line has become smooth without many surprises as the Demand and Supply are met by ERP and IOT as this decision information are passed to different touch points that would execute the same. Define a standard patterns and rest is done automatically. Hardware and its preventive maintenance are controlled and maintenance to AI, its Data Centre issues and maintenance are impacted.

AI and ML are changing the way we are buying items, doing Sales, Buying rental or selling houses etc. Even dating applications are helping many to match and find the right partners. AI and ML’s are controlling Amazon’s recommendation of book, Google’s suggesting right information or pushing Ads etc. Jobs market is shrinking. Lot of mundane work is replaced with technical tools.

AI and ML have improved the life of online shoppers with right messages, supporting information on the additional items etc. Now ML is automatically learns the user patterns and suggest what to purchase. These tools have helped many online eCommerce companies to target the products to right cohort of Customers and learn more about their purchase habits, when and where they can purchase etc.

Based on your “social” credit history few companies helps to get you Loans or ensure that you get housing etc (Ant Financials)

AI tools have disrupted Agriculture sector too. The activities that are too data sensitive, difficult to sit and analyse have been simplified now. Now we can measure and monitor crops yields, productivity, soil fertility and lack of nutrition etc. Many Agritech companies are depending on the AI and ML to feed the data back to algorithm and see what happens.

How our personal life is disrupted to make it simple?

Earlier, we use to hail for the taxies by roadside or call Taxi Companies to book a Taxi. Now we use Apps and no more hailing by the roadside. UBER, Ola, GoJek have changed the need to own a car and pay for the maintenance. Money saving is huge considering savings in car maintenance cost, insurance and parking charges etc. This reduced the traffic on the road and getting blocked during peak hours, saving millions of Dollars in fuels.

Google is releasing the Driverless Car economy. AI’s supervised learning helps to check the car movement; it’s surroundings, nearby cars or any other vehicles etc. This is helping to protect the passengers and other surrounding properties. Already UBER is talking about buying these cars for their fleets and also developing its own Driverless Cars.

AirBnB and Oyo have increased the quality of the hotel’s experiences, while prices are pushed down. OYO redefined the End users experience at Hotel by uplifting the standard of rooms and services. Guest is ensured to receive the same treatment across multiple hotels. Now a day customers are NOT checking Hotel name and its credibility etc. Customer is checking whether the hotel is qualified by OYO or not. That assures the quality and minimum standard of services.

Many large companies that don’t own any thing, but they are controlling the majority of our life

1. Uber, Ola – Car services company, that integrated the distributed taxies

2. AirBnB and Oyo – Helped to integrate the smaller hotels and increased customer experiences.

3. Google – Search engine and Ads

4. Amazon Web Services, Microsoft Azure, Google Cloud – Provides the infrastructure to manage and run the applications at the fraction of original cost of buying a server.

So what is happening here?

Many IT Jobs are already suffering. Development tools are reducing the number of Developers required, Selenium like tools are replacing the Manual testing. We have built the tools that reduces the web application testing duration by 80%.

But the side effect of this is, many have lost jobs and income generation opportunities.

How Machine Learning works?

If you see the above business they don’t own any properties, but they control the activities as they use AI and ML that gives the information back to the application. One of the ways ML works is, it need a huge amount of transaction data to analyse and arrive at the patterns and learn from it.

To make the Machine learning’s Algorithm to work it requires a huge amount of data and feedback for it to create its own patterns, test, learn and deploy new ones. Many healthcare start-ups are using the AI and ML to scan the digitized the reports and it feeds the data to AI and its recreating the models to analyse.

Life at the Movies – The Art of Cinema Therapy

More and more counselors are turning the American past time movies into an effective therapeutic tool. I personally incorporated the use of Cinema Therapy with clients informally more than five years ago. Within the past two years, however, I have begun to use it more consistently as an adjunctive form of service when planning treatment. Movies deal with a range of life issues that are appropriate for all ages, cultures, and backgrounds. In the ongoing debate does life emulate the movies or do movies emulate real life? One thing is clear: Movies address many of our common problems. Some very practical answers and life choices are provided in the 90 to 180 minute reel. Therefore, movies often give clients insight into their own lives.

After seeing Field of Dreams in 1989, If you build it, they will come became my slogan for the year. Those words of inspiration and hope gave me encouragement to step out in faith and accomplish many goals. I am sure I have seen the film over 20 times and every time is like the first. I was flooded with emotion. The list of things I needed to build filled by mind. Sitting in that dark theater, tears streamed down my face as I identified the many things I wanted to do but was afraid to take the risk. I slipped past my friend, stepped into the aisle, rushed to the back of the theater, and cried like a baby. Periodically, I rent the video to remind me to follow my heart, to hear the voice within, and to forge ahead. The movie had an awesome healing effect. As clients connect with various characters, they are able to identify similarities to and differences from their own stories. This is often a great bridge from the reel to the real.

People Are Watching Movies: Cinema is a global phenomenon, seen by millions of people throughout the world. It has a powerful Impact, consciously or unconsciously, on the behavior of people. A 1993 Variety magazine survey reported that world box office receipts totaled $8 billion, and that home video rental is also a lucrative business. Of the top-earning 100 films, 88 were U.S. productions. We go to the movies for different reasons: some for the magic, others for the meaning. Movies can provide entertainment or a temporary escape from our reality. They can be relaxing or exciting, and for many, they have become a way to cope. As therapists and counselors, we can tap into these easily accessible and readily available old_resources.

What Is Cinema Therapy?

Cinema Therapy is the use of movies (current releases or videos) by counselors as a therapeutic tool in the healing process of clients. It is not a discipline requiring specialized training, such as art or music therapy. It should, however, be done by a mental health practitioner skilled at processing a clients cognitive, affective, and behavioral responses. Depending on the client, the concept may be introduced formally or informally at two different points during treatment. The first opportunity comes during the initial assessment when gathering historical data. Most new clients usually indicate behavioral changes (especially in leisure activities). At this time I ask, What do you do for entertainment? Or Do you like movies? This is also a way of establishing rapport with the client. I briefly share my interest in movies, their positive therapeutic value, and that other clients have benefited from the experience. The second opportunity to introduce Cinema Therapy is when the client discusses information that reminds the counselor of a particular film or video. I share some of the similarities in the storyline, viewpoints/mindsets, and suggest that the client view it. Then we plan to discuss his or her reaction at the next session.

Life Is longer Than the Movies: Though the worlds of life and fiction have similarities, they are also very different. Movies often cover a continuum of development from infancy to adulthood. Realizing that movies can cover an entire lifetime in approximately two hours, clients should be cautioned that solutions may take longer to implement than they do to watch. The real world does not always come neatly packaged. We do not know what will finally happen in our own lives. We can, however, become interested in fictional characters, find out what happens to them, and gain insight for our own problem resolution. Clients are usually capable of pointing out how someone else should have handled a situation. They will then go on to explain what they would have done differently. Movies serve as catalysts that stimulate discussion leading to transparency and disclosure.

From the Reel To the Real: When clients view movies they draw comparisons with their real-world knowledge of human behaviors and what seems to be a plausible, likely, or consistent response by a person in a given situation. If a client decides the actors emotions in the film are appropriate and convincing, given the narrative circumstances, he or she may be able to share in the characters emotions by way of empathy. Clients also engage in a complex set of evaluations about the moral and ethical acceptability of a characters screen behavior and sequence of events. As a result of their disclosure, you will be able to determine strengths and weaknesses in how the individual processes information as well as his or her ability to abstract, reason, and gather insights. When a client is viewing a movie for use in Cinema Therapy, there are several categories that may be used as catalysts to get the person thinking about his or her own issues. Five are mentioned here: Listen for one-liners (e.g., There is no place like home Wizard of Oz; You can’t handle the truth A Few Good Men; Make my day Dirty Harry; May the force be with you Star Wars). Look for themes (e.g., confronting your fears, taking revenge, getting a new start in life, extending forgiveness). Observe relational dynamics (e.g., obsessive-compulsive, codependency, poor boundaries). Identify significant issues (abuse, anxiety, marriage, chronic illness). Give each film the Bible test by asking, does the movie demonstrate a violation or application of Scripture?

Assigning Movies as Homework: If a picture is worth a thousand words, imagine the value of a movie. When movies are assigned as homework, the counselor should have a clear objective. Ask yourself, what do I hope to accomplish with my client through this film? Cinema Therapy is not just watching movies but viewing with a specific purpose. Selected movies should address issues (Figure 1) that clients are facing or be based on their areas of interest (e.g., action, drama, romance, comedy, western, science fiction, fairy-tale, etc.). Counselors should be cautioned that the movie rating system (G General Audience, PG Parental Guidance, PG-13Suitable for adolescents, R Restricted/no one under 18 admitted without pare not or guardian) does not always accurately reflect the content of a movie. Make sure you watch the movie first and advise your client of material that may be objectionable or offensive (e.g., profanity, nudity, graphic violence). Sound judgment should be used. Again, ask yourself, Is the film clinically, spiritually, and age appropriate? Clients may view a first-run movie at a local theater or rent a home video. There are advantages to both venues.

At the theater, they have wide-screen viewing and no intermissions (interruptions). Advantages of home video include the ability to pause and replay certain scenes as well as viewing in the privacy and comfort of home. Whichever venue your clients choose, ask them to complete a Movie Review Sheet (Figure 2). Beyond the obvious, clients may be moved by a variety of subtleties in the film. Be prepared to deal with concepts a client may identify that you did not intend to address. Clients may also view the film and not want to discuss it. No pressure should be applied to make something happen. Documented information from the Movie Review Sheet can be used in a later session. If the client has seen the movie, he or she has been Impacted (positively or negatively). Reality Sets In The Case of Caroline In the practice of Cinema Therapy, I have found that Reality-Based, Rational-Emotive, and Behavioral approaches are most effective. This does not limit the use of other theoretical orientations as preferred by some counselors. Below is a brief synopsis of a case using a reality-based therapeutic intervention in conjunction with Cinema Therapy.

Caroline is a 38-year-old mother of three girls between the ages of 5 and 10. She is recently divorced from a physically, verbally, and spiritually abusive narcissistic, bipolar man. During one of our sessions, Caroline was discussing how her spouse was both impulsive and obsessive. Several things she said reminded me of the film, As Good As It Gets. Prior to sharing the similarities, I asked if she had seen the film and her view on it. To my surprise, she had hated the movie (I have seen it five or six times and recommended it to several other clients). It was a great moment. Caroline became angry as she shared how unrealistic the movie seemed. She was concerned that Helen Hunts character would marry Jack Nicholson’s character because he was charming but that she could forget about his character flaws. Then Helen would end up like Caroline, 10 years later, wondering how she had missed the obvious signs of dysfunction. As a result of domestic violence, Caroline suffers from low self-esteem and severe depression. This was first time she had voiced a strong opinion about anything. We discussed the questions from the Movie Review Sheet right then in session. This opened a door through which we could work more effectively. Caroline was not angry with the movie, but with herself for poor judgment and wrong choices. Because she felt embarrassed and ashamed of her situation, she had withdrawn from others (even those who cared about her well-being).

The film helped Caroline acknowledge that although she had been deeply hurt, she needed to connect with people in order to heal. At the same time, she needed to establish new patterns of relating. She was also challenged to answer the question, What if this is as good as it gets? Caroline began to evaluate her current reality and ask additional questions, such as Who am I? What have I learned from my past experiences that can help me in the present? What do I want from life? What do I want from relationships? Will my present behavior help me accomplish my desired goals? What am I willing to change? Over the course of treatment, Caroline began to accept personal responsibility for her life and to make a plan. She is learning to venture out and trust her new found insights. Find a therapist to get solutions to your problems.

Whereas Cinema Therapy can be used with a wide range of clients, it is not recommended for those with serious psychiatric disorders. Counselors should be aware that watching certain actions in a film may cause clients to relive their pain. Be sensitive. Instead of assigning movies as homework, film clips (5 to 10 minutes) can be viewed in session. Then content can be processed Immediately. Cinema Therapy is an underutilized intervention that I believe will increase in popularity as its application and effectiveness is better understood. Our lives can be viewed as one long movie without an intermission. Consider the storyline of The Truman Show. Meeting a new client is like coming in on the middle of a movie. It sometimes takes a while to figure out what’s going on, even when the client provides flashbacks. Using Cinema Therapy is a way for counselors to engage clients in nonthreatening ways as they share the plots of their stories.

Life Lessons From Paintball

Paintball is more than just a sport or hobby for your spare time. Like with any other team situation, there are a number of ways you can benefit in other areas of your life with what you learn playing paintball. From team work to physical fitness, there is a lot that can be learned from this sport.

One of the most valuable lessons learned in paintball is that of team work and being interdependent. Conquering these two lessons will prepare you for many situations you will face as a professional in the business world as well as in your recreational activities. Learning to rely on others and where your place is in a group will make you valuable in the work place as well as a loyal friend.

On the paintball field, each player has his/her own position and responsibilities. Each position is important to have filled. How one player is fairing in the tournament very much affects how all the other players on the team are doing as well. With most occupations you will have similar situations in which you will be depending on coworkers to do their part of the work. Paintball, however, is a lot more enjoyable way to strengthen these necessary skills.

Paintball also strengthens your mind and your ability to make decisions quickly. On the paintball field you will be faced with situations when you have to make a choice right then with no time to debate your options. You learn to think fast! You may even develop your own strategies that help you make the best decision on such short notice. Not only do you not have much time to make these decisions but you are under high stress as well. Chances are, you have paintballs whizzing by you and the wrong move could lose the game for you and your team.

Agility and physical conditioning are important aspects you will also develop while playing paintball. There is tons of movement in every paintball game. Sometimes your position, such as the sniper, will not be moving around a whole lot during the game, but other positions will be constantly on the go. You may be required to run, dive, jump, or any number of physical actions. Being quick on your feet, however, also contributes to your mental acuity as well; there is a direct correlation between your physical and mental health and you will develop both when playing paintball.

Shooting skills can be very helpful as well. In instances where you may come face to face with a home invasion or mugging you want to be as prepared as possible. Having experienced high stress decision making on the paintball field will only help you make similar decisions in a real life threatening situation. Of course it never hurts to know how to properly handle a gun, aim at your target, and to know trigger control. In fact, police forces and military often use paintball guns to practice and train their men.

Start playing paintball because it’s a great way to improve your mental and physical conditioning. Learn how to work with others on a team and take command of a situation. Paintball gives you plenty of practice making quick decisions under stressful conditions. Gear up today at ChoicePaintballGuns to start enjoying the game of a lifetime. This store offers helpful customer service and low prices on complete set ups to get started playing right away.

Success Secrets – How A Poker Tip Can Change Your Life

I received a phone call 9 months ago and I pretty much ignored it.

I ignored it because I’m not much of gambler.

Hold on.

Don’t move.

Where I’m going with this is very important, so grab a Peach Snapple (I love Peach Snapples) and stay with me.

9 months ago I received a call from a good friend of mine I met in college.

He said, “Mike, you have to start playing poker. It’s just amazing. You can play with us next week in Mark’s home or just jump online and join a game. It’s such a rush.”

He was so excited, but I had to say, “Thanks, but no thanks, I’m not interested.”

About 2 weeks later I was channel surfing and I came across a poker tournament on TV.

Because of my friends ‘frantic’ EXCITEMENT, I stopped and watched.

I wanted to SEE why he was so excited.

It’s taken off.

Like the Beatles year’s ago.

Like ‘Cabbage Patch Kids’ (remember them?).

Follow me here because you’re about to discover a success insight that will change your life and make you mon.ey.

Poker has become a billion dollar business and the newest phenomenon around the world.

I got home from the office yesterday, got my mail, and saw the latest edition of Inc. magazine.

Who was on the front cover?

You got that right, the guy who started the Poker craze.

Oh baby, was I excited, this was going to be a great story to read.

And I was right.

Let me share with you 3 success secrets that Steve Lipscomb, the creator of the Poker craze, has used to build a $300 million dollar business and kick start a multi billion dollar industry.

1) Do Something You Love – Why did Steve Lipscomb even get into the poker business?

Because he started playing it, LOVED it, and saw a better way for poker to be ‘sold’. So simple, but so beautiful right?

What do you enjoy doing? What products or services have you bought in the past that revolve around your passion that you can improve and s.ell to other enthusiasts?

I always go through the same process with my coaching clients in helping them discover their passion and show them how to make mon.ey with it. The steps are so simple and always work – and that’s why I included them in ‘The Ultimate Lifestyle Workshop’.

2) Find A ‘Model’ That Works And Emulate It – After Steve decided to turn his poker passion into a business, he looked for a business model that he could emulate, that he could learn from.

We can learn so much from other businesses outside of our own.

Steve found the model of the PGA golf tour and used it to build his $300 million dollar business. Amazing.

My income tripled when I found a business model that worked with the business I was building.

But here’s what’s funny, this model could work for you in probably 50 other types of businesses.

I’ve only revealed my business model once in public, it was at ‘The Ultimate Lifestyle Workshop’, and I think it’s a big reason why people love it.

3) Ignore The Naysayers – Nobody believed in Steve Lipscomb. I know how that feels and it’s not too good. The cable companies, production companies,even people around him thought he was crazy.

They said, “Nobody would buy this”, but he believed in himself and his idea.

And that’s what YOU need to do.

By taking it 1 step at a time, celebrating each victory, Steve Lipscomb has now built a publicly traded company worth $300 million.

Pretty good for a guy with a passion and an idea.

Are you ready to stretch yourself, believe in yourself, and go for what you want?

Talk to you soon.

Mike Litman

http://www.unleashyourgreatness.com/ns.html

www.mikelitman.com

When Life Doesn’t Go to Plan

Bad news and setbacks can catch us all out from time to time, creeping up on us unexpectedly, sometimes with little or no warning. We may react angrily at first, looking for someone to blame, or shed tears and feel incredulous, wondering, ‘why me, what have I done to deserve this?’

But life doesn’t always go to plan and bad news and setbacks have their role in life. It’s not uncommon for people to afterwards reflect and appreciate the lessons learned and valuable connections made through having to deal with those tough times.

There are many areas that can be fraught and catch us unawares:

The ending of a relationship is one area that is familiar to many of us. Even if the end has been brewing for some time it can still be a shock when the final moments arrive. Healing can take a while, as we reconcile to what’s happened, lick our wounds and start to build a new life.

It may teach us about ourselves, about what we want and don’t want from a relationship, who are friends are. We may need to retreat into ourselves for a while, spend some time on our own. But equally, being in a relationship is an important experience that enables us to learn a lot about ourselves and about living in a world where we have to share and accommodate others.

– Our business or position at work may become untenable. Our role may have changed or even the company structure may be being overhauled. If redundancy is being mooted, or an important contract or contact has not materialised, cut backs may have to be made and it could be a good time to consider our options as well as our financial position and security.

Post-lockdown may be when we decide to action our revised priorities, having started to think differently about what really matters in life. Money and acquisitions may have become less important than time with family, friends, living with less stress, and enjoying our hobbies and interests.

Alternative options often come into their own at a time like this, maybe prompting decisions to down-size our home, go into self-employment, develop a part-time business which works with hours to suit, but also allows us to develop a new interest, consultancy role or career.

Might it be time to let a change in work provide the focus for developing a side hustle; trading more on eBay, turning a talent for organising, software design, baking, dog walking into more of a business.

Some people appreciate being able to barter or exchange their goods and services for things they need. It’s a system that can work to everyone’s advantage, as they utilise their existing skills, pass on what they don’t need or build relationships, support their community and develop their reputation.

– Fit and healthy people sometimes get hit with a devastating blow when their health situation is impacted and they become unable to work or maybe live an active life anymore. Everything has to change. They have to live with a very different vision of their future now.

Learning to adapt, cope with and reconcile to altered circumstances requires learning new ways of functioning. Paying attention to attitude and mental health can be essential as a way of dealing with the myriad of emotions that often surface. When faced with a serious health diagnosis, there’s often a need to grieve for the lost future, and work through many emotions; frustration, anger, depression, despair, until finally some form of acceptance eventually arrives.

– Tough times teach us who are real friends are. Fair weather friends are great fun when the sun’s shining and everything’s going well, but sometimes there’s a role for foul-weather friends, those people who are there when we need someone to listen to our woes, console us and help us find our feet again. Both are important additions to our lives.

– Problems give us an opportunity to road test and really trial our plans. Will they survive challenges and obstacles, what are our contingency plans? It’s all very well when things work out as expected but bad news and setbacks give us time to reevaluate what we’re doing, how we deal with complaints, failures and unexpected limitations.

– Could interesting opportunities and detours present themselves as options? Sometimes taking another route for a while can provide unconsidered, exciting directions to move in, ways that perhaps would not have previously been thought viable. It’s not always necessary to move directly from A to B; sometimes trying out other options, exploring new ways of working can be fun and offer invaluable experiences.

It’s important to have situations that prompt us to recall the good times, the successes and positive results. It’s at those times that we can reflect on our skills and talents and dig deep, knowing that we have the resources, contacts and experience to overcome challenges and move forward. Then we can enjoy the opportunities that present themselves when life doesn’t go to plan.

The Effects of Bureaucracy in the Life of a Clerk in Benito Perez Galdos’ Miau

The writer probes on the effects of bureaucracy in the life of a clerk, Don Ramon Villaamil, in Benito Perez Galdos’ Miau which was written and published in 1888. It is anchored on the sociological theories of Max Weber’s concept and functions of bureaucracy (Gerth and Mills, 1961) and its disintegrating effect on the main character and its repercussions in the multi-dimensional life of the protagonist. In understanding further the novel, the student writer uses Hippolyte Taine’s three-pronged approach to the contextual study of a work of art, based on the aspects of what he called race, geographical and social milieu, and historical moment (wikipedia.com).

Hence, to fully understand the bureaucracy mirrored in the novel, the writer traces first the historical, political and biographical life of the author and Spain in the nineteenth century. How all these artefacts affected the writer to record vignettes of hard truths in the society is remarkably interesting to investigate.

The Spanish novelist and dramatist Benito Pérez Galdós (1843-1920) is best known for his masterly treatment of the vast panorama of Spanish society in a series of historical and contemporary novels.

Benito Pérez Galdós was born on May 10, 1843, in Las Palmas, Canary Islands. Due to a rigid upbringing he developed into a shy, quick-witted boy, interested in music, drama, and painting. He learned English from an American woman whose illegitimate daughter, Sisita, was his first cousin and childhood love. One of Galdós’s most enduring remembrances concerned his affection for Sisita and the brusque intervention of his mother, who sent him away to Madrid in 1862 to study law.

In Madrid, Galdós felt irresistibly drawn to the turmoil of city life and soon abandoned his university courses for cafés, opera, theater, and long strolls through the streets. Intent upon understanding all classes and types of Spanish society, he frequented outlying districts, open-air markets, taverns, and tenement houses. By 1865 he had begun newspaper work. His articles on parliamentary sessions in Las Cortes made that newspaper famous.

Although Galdós was a perspicacious journalist, his ultimate aim was to give Spaniards not only a coherent picture of their daily lives but also a vision of a new Spain, reborn spiritually, culturally, and economically. He believed the novel best suited this purpose. In 1867 Galdós went to Paris, rediscovered the novels of Honoré de Balzac, and once back in Spain finished his first novel, La sombra (1870), and began a second, La Fontana de ore (1867-1868).

Henceforth, except for his advocacy of liberal politics, Galdós lived immersed in literary activity. He wrote almost a hundred novels and plays, which may be classified into three groups. The first group includes his 46 Episodios nacionales, historical novels beginning with Trafalgar (1873) and ending with Canovás (1912). They retell in story form stirring episodes of 19th-century Spanish history and embody Galdós’s conviction that the key to Spain’s present and future betterment resides in a critical examination of the past.

The second group includes Galdós’s realistic social novels, which divide into two subgroups. The first comprises the Novelas de la primera época (1867-1878). Among them are Doña Perfecta (1876) and Gloria (1876-1877), which boldly depict Spain’s provincial hypocrisy and religious fanaticism. The second is made up of the 24 Novelas españolas contemporáneas, (1880-1915), which mark the maturity of Galdós’s art. In such works as La de Bringas (1884), his four-volume masterpiece Fortunata y Jacinta (1886-1887), and Misericordia (1897), Galdós harmonized his passion for reform with the art of creating the illusion of reality. While treating many problems of Spanish life, he did not sacrifice character freedom to any social or moral teaching. Today, as then, his novels offer a compelling imagen de la vida.

The third group is made up of Galdós’s plays. After writing novels for 20 years, Galdós turned to the theater. In 1891 he recast his novel Realidad into dialogue, staging it successfully the following year. He produced 22 plays, of which La loca de la casa (1893) and El abuelo (1904) are considered his best. The premiere of Electra (1901) unleashed a storm of controversy, earning Galdós the hatred of Spain’s clergy and conservative class. Galdós was an authentic revolutionary of the Spanish theater. Reacting against José Echegaray’s outmoded romantic melodrama, he confronted audiences with a frank portrayal of social conflicts. His plays anticipated the innovations of modern Spanish drama.

In 1897 Galdós was elected to the Spanish Academy, and by 1912 he had become totally blind. Beset by financial difficulties, he continued to write, although his health was failing. He died on Jan. 4, 1920, in Madrid.

From the Galdos’ biography, facts which are reflected in the novel Miau are his beautiful and vivid description of Madrid, the streets, the plazas, the churches, the house and even the places of entertainment such as the parks and theatres or opera houses that his women characters Senora Pura, Abelarda and Milagros Villaamil are fond of frequenting to show their social status. Likewise, the insolent and abusive Victor Cadalso has a semblance with that of radical and revolting views of Galdos.

What is striking in the novel is the inclusion of many historical allusions and daily government bureaucratic system which affected our protagonist in the novel and the domino effect to his family. The history of nineteenth century Spain is sometimes considered by other writers as the century of madness due to the gross effects of bourgeoisie capitalism, political unrest, rise and fall of one government to another and constant civil war within Spain and her colonies in the Philippines and Cuba.

It is noteworthy to look at the tumultuous history of Spain during the nineteenth that will reflect also the divisive, despotic and unpeaceful milieu which our protagonist experienced at the hands of the selfish bureaucrats.

In 1866, a revolt led by Juan Prim was suppressed, but it was becoming increasingly clear that the people of Spain were upset with Isabella’s approach to governance. In 1868, the Glorious Revolution broke out when the progresista generals Francisco Serrano and Juan Prim revolted against her, and defeated her moderado generals at the Battle of Alcolea. Isabella was driven into exile in Paris.

Revolution and anarchy broke out in Spain in the two years that followed; it was only in 1870 that the Cortes declared that Spain would have a king again. As it turned out, this decision played an important role in European and world history, for a German prince’s candidacy to the Spanish throne and French opposition to him served as the immediate motive for the Franco-Prussian War. Amadeus of Savoy was selected, and he was duly crowned King of Spain early the following year.

Amadeus – a liberal who swore by the liberal constitution the Cortes promulgated – was faced immediately with the incredible task of bringing the disparate political ideologies of Spain to one table. He was plagued by internecine strife, not merely between Spaniards but within Spanish parties.

Following the Hidalgo affair, Amadeus famously declared the people of Spain to be ungovernable, and fled the country. In his absence, a government of radicals and Republicans was formed that declared Spain a republic.

The republic was immediately under siege from all quarters – the Carlists were the most immediate threat, launching a violent insurrection after their poor showing in the 1872 elections. There were calls for socialist revolution from the International Workingmen’s Association, revolts and unrest in the autonomous regions of Navarre and Catalonia, and pressure from the Roman Catholic Church against the fledgling republic.

Although the former queen, Isabella II was still alive, she recognized that she was too divisive as a leader, and abdicated in 1870 in favor of her son, Alfonso, who was duly crowned Alfonso XII of Spain. After the tumult of the First Spanish Republic, Spaniards were willing to accept a return to stability under Bourbon rule. The Republican armies in Spain – which were resisting a Carlist insurrection – pronounced their allegiance to Alfonso in the winter of 1874-1875, led by Brigadier General Martinez Campos. The Republic was dissolved and Antonio Canovas del Castillo, a trusted advisor to the king, was named Prime Minister on New Year’s Eve, 1874. The Carlist insurrection was put down vigorously by the new king, who took an active role in the war and rapidly gained the support of most of his countrymen.

A system of turnos was established in Spain in which the liberals, led by Práxedes Mateo Sagasta and the conservatives, led by Antonio Canovas del Castillo, alternated in control of the government. A modicum of stability and economic progress was restored to Spain during Alfonso XII’s rule. His death in 1885, followed by the assassination of Canovas del Castillo in 1897, destabilized the government.

Cuba rebelled against Spain in the Ten Years’ War beginning in 1868, resulting in the abolition of slavery in Spain’s colonies in the New World. American interests in the island, coupled with concerns for the people of Cuba, aggravated relations between the two countries. The explosion of the USS Maine launched the Spanish-American War in 1898, in which Spain fared disastrously. Cuba gained its independence and Spain lost its remaining New World colony, Puerto Rico, which together with Guam and the Philippines it ceded to the United States for 20 million dollars. In 1899, Spain sold its remaining Pacific islands-the Northern Mariana Islands, Caroline Islands and Palau-to Germany and Spanish colonial possessions were reduced to Spanish Morocco, Spanish Sahara and Spanish Guinea, all in Africa.

The “disaster” of 1898 created the Generation of ’98, a group of statesmen and intellectuals who demanded change from the new government. Anarchist and fascist movements were on the rise in Spain in the early twentieth century. A revolt in 1909 in Catalonia was bloodily suppressed.

Spain’s neutrality in World War I allowed it to become a supplier of material for both sides to its great advantage, prompting an economic boom in Spain. The outbreak of Spanish influenza in Spain and elsewhere, along with a major economic slowdown in the post-war period, hit Spain particularly hard, and the country went into debt. A major worker’s strike was suppressed in 1919.

Mistreatment of the Moorish population in Spanish Morocco led to an uprising and the loss of this North African possession except for the enclaves of Ceuta and Melilla in 1921. (See Abd el-Krim, Annual). In order to avoid accountability, King Alfonso XIII decided to support the dictatorship of General Miguel Primo de Rivera, ending the period of constitutional monarchy in Spain.

In joint action with France, the Moroccan territory was recovered (1925-1927), but in 1930 bankruptcy and massive unpopularity left the king no option but to force Primo de Rivera to resign. Disgusted with the king’s involvement in his dictatorship, the urban population voted for republican parties in the municipal elections of April 1931. The king fled the country without abdicating and a republic was established.

Though the novel ends with the suicide of Villaamil, his will for Spain for better administration and other advocacies are written as M.I.A.U. that stands for Morality, Income Tax, Additional Duties and Unification of the debt (Cohen, 1963: 145). It summarizes his personal wish for the total moral reformation of the government official and rank and file workers; instituting payment of personal income tax by workers; additional tariffs for the products of foreign traders and paying the national debt by consolidating all the provincial needs and paying them only once a year.

To analyze the sociological concept of bureaucracy in the novel, the student writer uses the Weberian Model which concepts are summarized thus: The last century saw the perfection of the bureaucracy — a form of organization that has been enormously successful and is the result of thousands of years of trial and error evolution. Max Weber outlined the key characteristics of a bureaucracy:

  1. specification of jobs with detailed rights, obligations, responsibilities, scope of authority
  2. system of supervision and subordination
  3. unity of command
  4. extensive use of written documents
  5. training in job requirements and skills
  6. application of consistent and complete rules (company manual)
  7. assign work and hire personnel based on competence and experience

In Miau, principles seem obvious and commonplace. However, they are all inventions — the government offices did not always have these features rather the opposite.

The narrator of the novel, third person omniscient sees bureaucracies as inefficient, slow and generally bad. When don Ramon Villaamil was following up his possible reinstatement, he was totally disappointed to hear false promises that he will get back the position. For Villaamil was already in his retirement when he became a “cesante” or “suspendido” The sudden change in the government suspended all workers which are not their allies, based on favoritism. There would have been no problem had he served for two more months. He can live with his pension to sustain the pretentious and spendthrift lifestyle of his wife Dona Pura, his daughter Abelarda and his sister-in-law who all love to go to the opera house even if they were already begging because Villaamil was already penniless. In Weber’s time, they were seen as marvellously efficient machines that reliably accomplished their goals. And in fact, bureaucracies did become enormously successful, easily outcompeting other organization forms such as family businesses and adhocracies. They also did much to introduce concepts of fairness and equality of opportunity into society, having a profound effect on the social structure of nations.

However, bureaucracies are better for some tasks than others. In particular, bureaucracies are not obviously good in the Spanish government. Officials abuse their authorities. Worst, unqualified officials or even clerks were promoted not on the merits of their work but with the great persons they know in the ministry. There are many instances in the novel when this immoral promotion was practiced…

Then that thankless wretch, that ungrateful scoundrel, who was a clerk in Office when I was Financial Inspector, fourth class, that shameless rogue Who by sheer audacity has got himself promoted over my head and become No less than a governor, that man has the indelicacy to hand me two and a half Pesetas (Cohen, 1963: 15)

He was already asking for assistance from his former clerks when he was suspended. And he concluded in saying that there’s nothing left in the world but selfishness and ingratitude. He added another clerk who was promoted and got increase every year..

“Take that clodhopper Montes, for example, who owes his career to me, Because I proposed his promotion in the central Auditory. Do you know He doesn’t even greet me in the street? He gives himself such airs that not Even the minister…And he’s going ahead all the time. They have just raised him t to fourteen thousand. He gets a rise every year. Nothing stops him. That’s what You gain by flattering and crawling. He does not understand the least thing About administration. All he can do is talk about shooting with the director And about the dogs…”

Almost finding fault because of his misery, Don Villaamil could not do anything but to ask favour to their friends to follow up possible vacant post where he can work again. This was one of the weaknesses of Weberian Model of bureaucracy, he thought that the bureaucracy in his country, Germany, and her flourishing industry can be likened to all other organizations. Weber concluded that all these new large-scale organizations were similar. Each was a bureaucracy. Obviously, Villaamil regarded bureaucracyas a dirty word, suggesting red tape, inefficiency, and officiousness. Bureaucracies can develop these features, especially if authority is highly centralized. The final result for his possible reinstatement which he patiently waited would have to come from one high office down to the provincial office. The red tape was indeed vicious that tremendously affected Villaamil. That of hatred to bureaucrats, the hypocrite clerks, the unworthy workers and the injustice of the government when he said to Victor, his son-in-law:

“Yes, yes. There’s no beating you for bare-faced effrontery. Because you’ve got no shame'(livid with fury and swallowing his Bitterness) ‘you get everything you want. The world is at your feet Promotion at all costs, and devil take the hindmost!” (Cohen, 1963: 73)

With all the bitterness, Villaamil said that he would bear his misfortunes patiently and it never occurred to him that the government will not give his post back again.

Weber’s purpose, however, was to define the essential features of new organizations and to indicate why these organizations worked so much better than traditional ones. Let us examine the features that Weber found in bureaucracies.

Above all, Weber emphasized that bureaucratic organizations were an attempt to subdue human affairs to the rule of reason-to make it possible to conduct the business of the organization “according to calculable rules.” For people who developed modern organizations, the purpose was to find rational solutions to the new problems of size Weber saw bureaucracy as the rational product of social engineering, just as the machines of the Industrial Revolution were the rational products of mechanical engineering. He wrote:

The decisive reason for the advance of bureaucratic organization has always been its purely technical superiority over any former organization. The fully developed bureaucratic mechanism compares with other organizations exactly as does the machine with non-mechanical modes of production( Coser, 1969)

For Weber the term bureaucracy was inseparable from the term rationality. And we may speak of his concept as a “rational bureaucracy” But what were the features developed to make bureaucracies rational? Namely, they are: (1) functional specialization (2) clear lines of hierarchical authority, (3) expert training of managers, and (4) decision making based on rules and tactics developed to guarantee consistent and effective pursuit of organizational goals.

Weber noted additional features of rational bureaucracies that are simple extensions of the four just outlined, To ensure expert management, appointment and promotion are based on merit rather than favoritism, and those appointed treat their positions as full-time, primary careers.

Quite the reverse in the novel, while Villaamil is the most upright, honest, brilliant and obedient to the government, that he even worked in the Philippines when he was still new in the civil service at the age of twenty four but has to return to the mainland because he was suffering from dysentery. In complete contrast, his son-in-law, who married his favourite daughter Luisa, was always promoted even if had questionable transactions in the government. All the allegations against him were dismissed because of his charm and connection. According to the office gossip He is the favourite of the aunt of a high in the government, in short, the woman has a great influence in the government. It is called the petticoat influence. Without the influential woman going to the office, Victor, as a secret lover of the matron, secured his promotion despite his alleged plunder and malversation of government funds.

Similarly, even other officials where Villaamil was working, all the unquestionable officials with their integrity and capacity were easily promoted, while the honest men like him are suspended.

To ensure order in decision making, bureaucracy is conducted primarily through written rules records, and communications. This is vividly described in the novel several times. Rank and file and officials as well are always on their desks for their business transactions, hence, creating the red tape. But, when the officials are out, expectedly, the office workers are not at all working. They are seen talking, eating and even jesting each other. One time when Villaamil visited the office, he saw that the office workers were just talking during office hours. The lame Guillen would even draw caricatures that even Villaamil was satirically attacked with a disgusting description of his poverty. But when Pandora, his friend, the official, arrives the office, hypocritically, workers return to work.

Weber’s idea of functional specialization applies both to persons within an organization and to relations between larger units or divisions of the organization. In the government of Villaamil, work was broken down into many special tasks, and employees were assigned to one or a few such tasks, including the tasks involved in coordinating the work of others. (Such coordination is called administration or management.) Weber argued that such specialization is essential to a rational bureaucracy and that the specific boundaries separating one functional division from another must be fixed by explicit rules, regulations, and procedures. Villaamil never saw it when he was already suspended. But things seemed right when he was still in the post. His honest and contented attitude in work would only allow him to work and work without giving himself in rumour-mongering. As a matter of fact, Villaamil’s proposal with an acronym of MIAU, according to him, was painstakingly conceptualized and studied for ten years. But not for other characters. They were his complete opposite.

For Weber it was self-evident that coordinating the divisions of large organizations requires clear lines of authority organized in a hierarchy. That means there are clear “levels of graded authority.” All employees in the organization must know who their boss is, and each person should always respect the chain of command; that is, people should give orders only to their own subordinates and receive orders only through their own immediate superior In this way, the people at the top can be sure that directives arrive where they are meant to go and know where responsibilities lie. This idea in the novel was tainted with favouritism or nepotism. Their focus is directed to the official and not on their work, hence their patronage for them otherwise, they will not be promoted and will not get a raise in the salary. Victor did this several times by rubbing elbows with the officials by flattering them, or by hooking rich and influential women with his handsome looks.

Furthermore, hierarchical authority is required in bureaucracies so that highly trained experts can he properly used as managers. Rational bureaucracies can be operated, Weber argued, only by deploying managers at all levels that have been selected and trained for their specific jobs. Persons ticketed for top positions in bureaucracies are often rotated through many divisions of an organization to gain firsthand experience of the many problems that their future subordinates must face. Ironically, all this bureaucratic models that Weber conceptualized were not dutifully practiced by all the characters except by Villaamil himself and perhaps Pantoja and the young Cucurbita.

Finally, Weber stressed that rational bureaucracies must be managed in accordance with carefully developed rules and principles that can be learned and applied and that transactions and decisions must be recorded so that rules can he reviewed. Only with such rules and principles can the activities of hundreds of managers at different levels in the organization be predicted and coordinated. If we cannot predict what others will do, then we cannot count on them.

Weber’s concepts of bureaucracy are rational and functional but in reality and in practice, are all idealistic. The people in the system were taught to be machine that would do as they were told. The novel Miau just showed the complete opposite. Because they are all human in the bureaucracy, they are all susceptible to human weaknesses, frailties and disdain for rules.

And with all the irony of bureaucratic system in the novel, our protagonist was totally affected by “the inhuman machine-like character of this bureaucracy”(Soileau, 2006). The effects can be gleaned on economic, physical, psychological, moral and spiritual aftermath that affected and destroyed Señor Ramon De Villaamil.

First is economic. When Villaamil was suspended, he became more conscious of the lack of food to eat on the table, if not the absence of it. It resulted further to humiliating himself by begging to his former clerks and friends in the government. His suspension in the government meant the absence of salary, the absence of money. His only joy, his grandson Luis, was a young witness to his suffering. Meanwhile, his insensitive and hypocrite wife, Dona Pura, would make a way to find food on the table just for the day. According to Villaamil, she loved beautiful things that would make them look rich, beautiful curtains, beautiful study room, that Villaamil’s salary on the first day of the month is already spent on the day it is received. With this economic downfall, his daughter Abelarda and sister-in-law Milagros, together with his wife, called the three Miaus, for they resemble the face of a cat, or pussy-faced, according to Luis’ classmates, would still find time to watch at the theatre socializing with the true rich.

Second is physical. Many of Villaamil’s former colleagues noticed his age, his emaciated face and the sadness he emanated whenever he would visit the office. The suspension totally lost his appetite, aside from the fact there was really nothing to eat, has made his body thin. That according to Dona Pura, he must be smart and elegant if he wanted to get back his post. N the end of the novel, his weak body would always stumble on the rocks of the mountains, on the edges of the table in his house and could not even last to carry his grandson Luis. This terrible effect was felt by his unsuspecting body.

Third is psychological. In the dizzying maze of bureaucracy, his impatience for the reinstatement, his economic and physical crises, indeed, pushed him to psychological abnormality. Many times, he would blame to an unseen evil force, that he suspected, might be behind the reason why he was not reinstated. Several occasions would prove that he would dwell on pessimism and negativism: “Don’t come to me with optimism and tricks. I tell you again and again that I will never get back to work. I have no hope, none.”; likewise he said They won’t give me my job back until the afternoon of the day of judgment.”; Villaamil sank more and more into his pessimism, reaching the extreme of saying ‘We’ll see the sun come up in the west before you’ll see me go back to work.'”; “I didn’t have any illusions and that’s not the way”, said don Ramon, raising his hands almost to the ceiling, “I never had any hope. I never believed that they would give me my job and I will never believe it.”; and, God doesn’t help anyone but the crooks. Do you think I expect anything from the Ministry or from God? Everyone is the same… above and below farces, favoritism.'”. All these he uttered to others but mostly to himself (interior monologue). Since he had no more face to his outside world, even his inside world in the family, he totally lost all control to survive and live.

His lack of moral turpitude on what is good and right interspersed with his personal spiritual connection to God was totally lost in the last two chapters in the novel. It may have been a wry humor in the story but bites one in the conscience when the old, suspended, mad Villaamil was running away from the family and Mendizabal, his neighbour, who were searching for him. He was enjoying, like a child, the hide-and-seek that meant to save him from his final death.

But, it seems that, there is a Dostoyevskian belief in Villaamil that madness is a path to divine inspiration (Cohen, 1963:5). In his majestic figure in the cliff, like Jesus when he was tempted by the devil to throw himself to the depth, he found strength in his new freedom. He was totally detached from reality. He even made a motto for his death which was: “A foul death to the whole universe” ( which in Spanish the initials are MIAU-“Muerte. Infamante.Al Universo”). He enjoyed the idea of not thinking for money anymore; that he would free himself from the pretentious, hypocrite and materialistic Miaus and passed them onto Ponce, the future husband of Abelarda who inherited a great sum from an uncle who just died, that he would not care for the post anymore for better is to be with God. He comforted himself by looking and talking to the birds. Those birds were surviving without to worry on what they would eat and so would he.

And with that false belief if not wrong notion of spirituality (as Luis told him about the apparition that God would get his grandfather) he shot himself… and the shot echoed in the solitude of that dark and deserted place. Villaamil gave a terrible leap, his head plunged into the shifting earth, and he rolled straight down into the gulf. He retained the consciousness only for enough time to say: “well… it did…”

In conclusion, our protagonist, who may also be considered a tragic character, in the maze of bureaucracy where it has favored the people on the basis of favoritism, nepotism, “petticoat influence”, closeness, patronage of the officials, abuse can be seen, if not felt, by Villaamil, his family and his grandson. Villaamil must have been promoted based on his merits, qualifications, honesty and integrity on his work. This abuse, which led to his suspension, affected him economically, physically, psychologically, morally and spiritually and brutally put himself to death.

Bibliography

Cohen, J. M.(tr). (1966). Miau. Baltimore: Penguin Books Ltd.

Coser, Lewis A. and Bernard Rosenberg (eds). Sociological Theory: A Book of Readings.

London: The Macmillan Company.

Gerth, H. H. and C. Wright Mills. (1961). From Max Weber: essays in Sociology.

New York: Oxford University Press.

Soileau, Clany. (2006). Money and Tragedy in the Nineteenth Century Novels.

Louisiana: http://www.galdos.com.

http://www.galdos.com

http://www.wikipedia.com

The Life of an Event Planner – Dealing With Difficult Clients

Clients are the lifeblood of any business and in a perfect world, they are pleasant, kind and respectful people but in the real world, some are often “challenging”, a euphemistic word for the acronym PITA (“Pain in the A$$”)!!

A very good friend of mine, also an event planner, bought me a gift to set on my desk, a little pottery jar that said “Ashes of Problem Clients”. In less than ten seconds after receiving it, the ashes of several clients came to mind and I became inspired to write about my experience as an event planner.

I have been in the hospitality business for thirty-nine years; twenty-five of which have been in event planning. After I planned my first event, I was hooked. I loved the creative aspect of planning a function, the excitement of meeting people from all over the world, working without outside vendors and entertainers, and arranging corporate dinners, receptions, themed productions and social functions.

Obviously the ultimate goal of an event planner is to exceed, or at the very least, meet the client’s expectations by helping them to create a successful event and a memorable experience, and in addition to client satisfaction, you hope for repeat business or a referral for future business.

When clients act controlling and try to micro-manage the situation, I honestly do try to see their point of view no matter how unreasonable the demand or how irrational the request. I like to give the benefit of the doubt while trying to convince myself some clients have no idea how complicated they are making things but I also take into consideration that perhaps they are nervous or fearful because this is the first event they have tried to plan, although not many clients will admit that, or maybe their boss is pressuring them to make the event spectacular while threatening them with losing their job, time off, a bonus or a raise.

As an event planner, we’ve all experienced client horror stories and dealing with difficult and demanding clients comes with the territory but often times so does a migraine and an upset stomach; loss of sleep, non-productive stress and large quantities of aspirin and antacids, and for me, a few glasses of wine or a couple shots of Patron, after the event of course!

During the planning stages of an event, some clients will ask you what you think and then interrupt you as you start to answer, some try to involve you in a plethora of plots and plans and undermining schemes, and some expect you to be able to make your room or the venue bigger or smaller depending upon their requirements. After the details have been finalized and the contract has been signed, many times clients still try to make last minute changes. Some arrive shortly before the doors are to open and expect you to be able to rearrange the set up or add items to the menu, and some don’t understand that if more guests show than what was originally contracted for, why they have to pay for them. I had a client who guaranteed 200 people for a reception but in fact over 300 showed. My client was confused as to why she had to pay the overage since “there was plenty of food and plenty of booze on the bar”.

An event planner wears many hats. Depending on the client, some expect you to be a psychologist, a referee, a babysitter or a negotiator while others have little respect for your expertise or what works best in your venue even though you’ve produced thousands of events. They are critical of everything, and think we as event planners are being unreasonable and uncompromising if they don’t get what they want. They snub your ideas and suggestions yet when they get complimented from the boss or one of their guests, of course it was totally their idea.

Don’t misunderstand, I have had some wonderful clients over the years but I actually believe I have learned more from the challenging personality types such as the perfectionists, the nit-pickers, and the egotists to name a few.

High-Maintenance Clients

I have a client whom I have been working with for years. I should be used to her selective hearing, her frequent outbursts and her drama queen antics but when she calls and texts me after hours or on the weekends several months before her event to ask something like, “Do you think the sun is going to be an issue in May before 5:00 PM, it gets exhausting. She e-mails me incessantly with “Urgent!!!” in the subject line. She schedules appointments, then cancels, reschedules or shows up late. During the meeting, a good portion of it is spent talking or texting her assistant, her mother or her dog groomer. She comes up with ideas, finalizes them and then changes her mind. She must have the tiniest bladder on the planet because she’s always sprinting to the bathroom or outside for “a little air” or a cigarette or three. No wonder she has to go to the bathroom every ten minutes; she needs her coffee or tea or water continually replenished, and sometimes even a “turkey club on whole wheat with light mayo” or a “grilled chicken Caesar salad with fat-free dressing on the side”. She loves the little pampering we “provide”; we are so “accommodating”. This client owns her own company and it is quite successful. She likes to host a client appreciation party each year yet she never has “much” in her budget and she expects little extras to be included at no additional charge. Once she asked if I would “throw in” the bar, not hard liquor, just beer and wine as if the cost of beer and wine was no big deal. I gave her the following analogy that I thought she could relate to, “Let’s say I’m in Bloomingdales and I see a beautiful dress that I simply must have. I ask the sales person if she could ‘throw in’ some shoes to match”. She processed that for a few seconds and said, “Ohhhh, I see your point” but I wonder if she did because later she asked me to “throw in” the dessert. The only thing I wanted to “throw” was her, right out the window.

The Attention-Seeking Client

I have an attention-seeker client who works for a party planning company. Whenever he has an audience, he likes to take the opportunity to berate the staff with his rants and barrage of expletives. For this particular event, he wanted floor length tablecloths but unfortunately my linen vendor only had two sizes of linens; one that was too short and one that was too long. My mangers and I opted for the shorter cloth because the longer cloths had so much extra fabric that we anticipated them becoming a liability with guests tripping and falling into each other. When my client walked into the room for the final walk-through, two hours late mind you, and saw the short cloths, he said, “I am coming unglued”. He ripped one cloth off a table as the staff stood paralyzed with their eyes and mouths wide open while everything they had just set on the table tumbled to the floor. He turned to me with blazing eyes and I swear I saw little pitchforks in the center. He raised his voice so high it could have broken glass as he screamed, “This is your fault Madame! If you were going to change to a shorter cloth, you should have called me for my permission”. I did and he would have known that had he answered his phone or bothered to check his voice mail. Any seasoned event planner knows that the key is to try and diffuse a hostile situation before it spirals out of control. I tried explaining my thought process hoping he would agree but he put up his hand in a dismissive manner and waived it at me and yelled, “Silence”. I assured him that I could have the linen changed out and the tables reset in less than thirty minutes. “I don’t have time for this”, he said even though we had five hours until the event. He plopped down into the nearest chair and yelled, “Someone bring me a bottled water, a glass of ice and lime on the side”.

It’s times like this when I wish I owned the place so I could finally say those two little words that I so often think inside my head. No, not those two words but these two words: “Get out!” Obviously you cannot change someone else’s behavior but I did make it clear to him that while I would do everything within my power to make him happy, what I would not do was allow him to continue to speak to me, or the staff, in a rude and disrespectful manner. After the event, my client informed me that his client was thrilled, “Darling, you did a fabulous job and I’m so sorry I was a bit testy! Please forgive me. Your staff must think I’m a pain in the neck”. Not the body part I was thinking of!

The Know-It-All Client

Know-it all clients are often arrogant, opinionated and believe they know it all simply because they have either planned their sister’s bridal shower, their parent’s 50th anniversary or their child’s first birthday party. They become self-proclaimed experts. I had a bride who scheduled an appointment with me to discuss having her wedding reception at the restaurant. She arrived with her maid-of-honor, who incidentally planned her own wedding after she watched “The Wedding Planner” so “JLo” did all the talking and of course she knew absolutely everything. She knew where she could get a “bigger, more delicious cake” for the same price I quoted, “cheaper flowers” and a “less expensive” Deejay. She talked over me, interrupted me and treated me as if this was the first wedding I had ever planned. The icing on the proverbial wedding cake so to speak was when she assumed they could bring in their own food and beverages. She was shocked when I explained that if they wanted the reception at the restaurant, we would be providing all the food and beverages. I often think about that bride and wonder how her reception turned out. The maid-of-honor thought either her backyard or the church hall was much more “suitable, not to mention cheaper” since they could bring in their own “food and stuff”!

Client-Come-Lately

I have a travel agent/event planner who booked a group from Europe for a sit down dinner from 8:00 PM – 11:00 PM. The first two hours was scheduled for the dinner and the last hour a variety of entertainers were to perform various singing, dancing and magic acts. At 8:45 PM, the client and her guests were nowhere to be found. I called her hotel, her cell and the bus company who was transporting them from the hotel to the restaurant. My client did not answer the phone in her room or her cell and the bus company told me they brought the group back from their tour “hours ago”. Even though my Chef and Manager on Duty were panicking, believing they might not show, I knew at some point the group would make their way to the restaurant because we had been paid in full and the entertainment company had received a hefty deposit. Shortly after 10:00 PM, the guests arrived. When I asked my client about the delay, she said she tried phoning me around 5:00 PM but she “just couldn’t get through”. Apparently her clients did not want to eat at 8:00 PM as she contracted; they were used to eating later. I explained to my client that she would be charged for three extra hours of labor since she was two hours late and the party would need to be extended until 1:00 AM. The entertainment director told her he too would have additional charges. She became hysterical. She had not budgeted for extra labor charges and it wasn’t her fault if she couldn’t get through to me, it was her mobile phone. I explained that even if she had been able to get through, changing the start time three hours prior to the contractual start of the party was not acceptable and if she wanted the dinner and the show to go on, she would have to agree to the additional labor charges. I also reminded her that these types of situations were outlined in the Conditions of the Contract but some clients do not read the fine print before they sign on the dotted line. Even though she has since booked three more events with me, during her tantrum, she vowed never to book at my venue again due to my “unwillingness to compromise”.

Another client booked a small two-hour reception. I created a menu, sent her a contract it, she signed it and paid a deposit. On the day of the event, my floor manager told me the function was going to be a “piece of cake” and insisted I take the night off. An hour after the reception was supposed to start, that same manger called me at home to say my client was a “no call/no show”. He pulled the contract and my client signed for that date and time. He was not able to reach him on his cell but left a message. I too called and left a message. Three hours later my client called and said, “Please don’t tell me I booked the party for tonight?” He actually wanted it for the next day. I was able to accommodate him since we had no other functions booked however, when I explained that he would have to pay for the labor that had been scheduled and the food that had already been prepped for the wrong night, he became indignant. He said since it was his mistake, the extra charges would have to come out of his pocket, that he was going to be “in a whole lot of trouble” and he didn’t “appreciate the fact that I was imposing these charges on him since it was an honest mistake”. I told him that while I sympathized with his predicament, if I didn’t get compensation, I was going to be “in a whole lot of trouble”. Even though I agreed to split the difference, he still was not happy and refused to speak to me the next night at his event.

The Narcissist

The only thing worse than a rude and obnoxious client is another rude and obnoxious client! There is a certain breed of clients who think they are your only clients. They have little or no respect for your time. They think you are supposed to be available 24/7 and that you have unlimited resources at your disposal. A client set up a site inspection with me at 8:00 AM on a Monday. She confirmed the date and time twice after setting it up, the last of which was on my first Sunday off in one month. Fifteen minutes before she was due to arrive, she called and said, “Hi, I’m in a taxi driving right by your place. I’m switching plans”. Apparently she broke a nail and the manicurist at the salon in the hotel she was staying at was not in on Mondays so she was headed to another salon at another hotel for the repair. “So I can’t get to you until 2:00 PM because I have other places to site, and then a lunch so I’m moving you to 3:00 PM”. I apologized and explained that I had a site inspection with another client at that time and asked if she could wait until 4:00 PM. She told me that I was causing her a “real inconvenience”, that if I could not accommodate her at 4:00 PM, she would be forced to book elsewhere since she couldn’t possibly book with me sight unseen. She called me the following year asking if I remembered her. Really? She requested a site inspection and proceeded to tell me how displeased she was with her last party and how difficult the catering manager had been. She asked that I check availability but unfortunately and sadly and hip-hip hooray, I was already booked on the day that she needed. As she slammed the phone down, I heard her say, “Whatever”! I never like to turn down a piece of business but I am certain that if she calls me again, “third time’s a charm” will not be the case for her!

The Egotist

I have had many memorable clients by one of my ‘favorites” was the client of a local party planner her scheduled a final walk-through two days prior to the event. Even though I had met with this client twice before, she could not seem to remember my name. She said, “You must think me terrible but I have forgotten your name”, and this was our second meeting and we had been talking for nearly thirty minutes. Hello?! It’s not like my name is Scheherazade. It’s Kate, a very short, one-syllable 4-letter word. But knowing my name didn’t make a difference, she still insisted on directing her questions and her little underhanded comments to the party planner, referring to me as “her” and “she”; that is, when she bothered to acknowledge that I was actually in the room. “I hate to be a pest”, she said, “But do you think she can remove those extra ropes and stanchions if we don’t need them? And why are there so many extra tables and chairs in the room, this isn’t how I want the room set”. I reminded her that her event was not for two days and the room was set for an event that evening.

After she changed the start time, the color of the linens, the placement for her speaker and the buffet, for the third time, she got up with a jolt, ran to the middle of the room and stood there with her eyes closed, one hand on her head and the other on her stomach as if she were channeling Frank Lloyd Wright. After a few seconds, she exclaimed, “No, no, no this room is all wrong, this is not what I envisioned”. Apparently she just wasn’t “feeling the room”. In fact, what she was feeling was “frustrated” and “claustrophobic”. She swung around and opened her eyes wide and glared into mine and said, “What about you ‘Kathy’, aren’t you feeling frustrated and claustrophobic?” Yes, I thought, but not from the room! In a matter of seconds we went from the original set up of round tables to rectangle tables because after all, “rectangle tables are much more conducive to a dining atmosphere” whereas the rounds seemed “banquety” to her and that’s not what she “envisioned”. Her “vision” and her “goal” were to have the room “feel comfortable, relaxed and spread out” and oh how she wished the room was bigger but she “supposed there was nothing that could be done about that”. Mean while the room seats 250 people and her guarantee was for 100. I sat quietly taking deep breaths and wishing my life away, wishing for it to be two days later at 10:00 PM which would mark the end of her event. As she got up to leave, she put her hand on my arm and baby-talked, “I hope you don’t think I am too much of an ass pain” and giggled and snorted uncontrollably. Oh, I thought to myself, that’s not what I’m thinking at all! Then she said to the party planner, “Can you tell Ka-Ka-Ka Katie to make sure the carpet is vacuumed”.

So it’s the day of the event and standing outside the door is “Cruella Deville” in all her glory. I cannot put into writing the thoughts and fantasies that started running rampant through my mind; it just wouldn’t be lady-like. I looked at the banquet captain and said, “It’s show time. Your worst nightmare is about to walk through the door. If you need me, I’ll be at the bar”!

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