Center Archives - GUJRAT INDIA

Inbound Call Center – Benefits to Your Business

A call center provides inbound services or outbound services, web enabled services and at times some call centers provide all the services. An inbound call centre involves handling incoming calls made by the customers regarding queries or placing orders of the products being advertised.

For many companies having large scale business, handling phone calls made by the customers becomes an additional responsibility, outsourcing these inbound calls proves to be cost-effective & also allows the companies to focus more on core business operation which generates profit for the organizations. Thus they consider outsourcing inbound calls as a better option. India has always stayed ahead in providing such services. Words ‘call center India’ has become a catchphrase as the call centres in India provide affordable & quality inbound centre services to global organizations. Such inbound call centers in India provide professional aid to their clients by delivering best services.

Indian call centres have proved very helpful in many fields. As business involves huge incoming calls; the same can be outsourced to a reliable & professional call centres. Inbound call centres also provides customized services as per the requirements of the clients.

Government sector is one of the sectors which get lots of benefits by outsourcing inbound call center services and web enabled services. As they get large number of phone calls, it is better for them to go for outsourcing services. There are many people who pose queries about programs launched by the government & application processes. To cater to these requirements, outsourcing turns out to be a very good option.

Call centres also play an important role for property management companies. These companies receive many phone calls to discuss maintenance issue; property rent, etc. As a result, outsourcing these calls becomes very important. Such outsourcing services proves to be the best solution for maintain tenant support. Also, these companies provide hiring, recruiting & maintaining skilled workforce.

Apart from Government sector & Real Estate sector other sectors also benefits from outsourcing. To take an example, internet service providers also need representatives for handling calls made by the customers for enquiring about pricing & packages. Outsourcing telephonic services give them enough time to focus on core functions & concentrate on expanding the business & reaching to targeted customers.

Thus inbound call centre outsourcing is gaining more & more popularity day by day and the best place for outsourcing is India.

Child Care Center Success Factors

When making the decision to go into the child care business you first need to consider a variety of important factors that can help you to decide if child care is the right business for you.

Owning and running your own child care center can be an extremely satisfying and rewarding experience, but not everyone is cut out for working in this industry. Below are some of the factors that can determine whether an individual is suited to this business.

Before taking the plunge and getting set up with your own child care business ask yourself the following six questions.

Child Care Business Success Factors

1) Do you have leadership skills? As the manager of a child care center you will be taking on a leadership role with both your staff and the children.

2) Are you hardworking and organized? Setting up and managing a child care center requires a lot of effort. You must be able to manage your time and resources in a way that maximizes productivity and keeps things organized.

3) Are you in good health? It is a fact of life that children get sick more than adults and colds can spread around daycare centers like wildfire. Being fit and healthy will ensure that your immune system is strong and that you can avoid getting sick too often. Good health will also give you the energy to lead the business lifestyle of a child care center owner.

4) Can you keep cool in a crisis? To be successful in daycare or any business for that matter you should ideally be someone who will not panic in an emergency.

5) Do you have sufficient funding to start the business? You will need to ensure that you have enough cash to cover your living costs in the early stages as well before your business becomes profitable.

6) Do you enjoy working with children? Are you able to take responsibility for, and take care of other people’s children like they were your own? Depending on the age groups that you are working with you may have to take care of them physically, discipline them, educate them or play with them.

Once you have decided that you are suited to opening and running a child care center you can then consider the following four factors to come up with a basic business model before proceeding with the preparation of a business plan.

Other Basic Child Care Startup Considerations

1) Home-based or rented premises? Running a commercial daycare business requires a large investment and you may be best to start off with a home-based service and then work up to eventually opening in rented premises. Wherever you open your child care or daycare center make sure that you are in compliance with local zoning laws.

2) What kind of legal structure will be suitable for your center? This will depend on many factors and you should seek advice from an accountant or lawyer before deciding to go with a sole-proprietorship, a partnership or a ‘limited liability’ company. It is likely that you will also be required to have a business license to run a daycare in your state.

3) Location. Is it possible to run a small child care center from your home or will you have to rent commercial premises? Even though many organizations such as companies, universities and hospitals have set up daycares on-site many parents still prefer to use a service closer to their home. So the question here is, do you set up close to where families live or close to where parents work?

4) Operating hours. You really need to do some market research to find out some more about when your services will be needed by local people. Some parents may want to drop children off very early in the morning before they go to work and others will want to pick them up late so it is likely that you will have to be open for long hours. If you are not interested in such long hours you could target mothers who are working part time and only need your services for part of the day. Depending on the size of your market their may also be the opportunity to offer weekend care if parents require it.

Successful businessmen and women take time to carefully evaluate an opportunity and to make sure that it is compatible with them. Understanding the factors that will improve your chances of success is the key to making a great start. Ensure that opening a child care center is a positive and profitable experience for you by knowing exactly what you have to do to succeed.

Entrepreneur’s Coaching Center – The Game Plan

I had lunch recently with one of those consummate entrepreneurs, Warren Barhorst. Warren is the author of “Game Plan-The Definitive Playbook for starting or Growing a Business.” He and Rusty Burson teamed up to get down on paper a “road map” for success in any start-up business venture. In the first sentence of the book, he wrote,…..,You’ve got what it takes to succeed.”

Warren, believes what he says and proves it by his success. Warren is the largest Agency Principle in the Nationwide Insurance system. As I read his book and I was reminded of the results of a recent survey of business owners, asking them why so many start-up businesses failed.

Those surveyed believed that “poor planning” was second only to “ineffective leadership” as a contributor to unsuccess (failure) of a business.

I am one of those “serial entrepreneurs,” having started 6 business and unsucceeded in 2, that are on the constant watch for ways to eliminate unsuccess. The reason is has become an obsession with me is that unsuccess is so painful.

Like those surveyed, Warren Barhorst and I are consistent in our belief of the essential value of planning, before you begin. You may be wrong in your assumptions or misguided in your objectives when you plan ahead of time but you do have a place to begin that seems right and you have some goals and milestones along the way to measure your progress toward your goal. Here are a few steps every entrepreneur should take before he/she starts any business:

1. Estimate the market for your product, are there 5 people who would likely buy from you or 500 million? Bigger is usually better.

2. What percent of your market can you capture, with relative ease, in the first year, third year and fifth year? “Relative ease” means without spending megabucks!

3. If you were successful in capturing your estimated market share, how much revenue would that mean for your business? Be realistic!

4. Given that amount of revenue, what would be the Gross Profit for your business given those revenues (sales)? Gross Profit = Sales – Cost of Goods Sold (GP=S-COGs). More Gross Profit is almost always better.

5. Estimate Expenses (what costs you incur to produce the product, sell it and service it i.e. rent, telephone bill, etc. but most importantly, the people you will need) Less is more, here. Think this part through carefully. Is it important for you to look successful or be successful?

6. Decide how your will drive sales. Develop a plan within a plan. Decide what you believe you will need to do and the kind of people you will need to do it. This may be the most critical piece to your plan because it likely determines both sales and expenses. I.e. good people cost money but poor people cost more money. Selecting you team to help reach your goal is pivotal to success or unsuccess. Hire people better than yourself!

7. Compute the Profits before Taxes, month-by-month and year-by-year because that is the most important part. Profit is what determines the money you will put in your pocket and whether your business will be successful. Profit Before Taxes = Sales – Cost of Goods – Expenses. Big is better!

8. Compute Profit After Taxes. Don’t forget the taxes which are dependent upon how our business is organized (Proprietorship, Partnership, Sub-Chapter S, LLC or Corporation) and where it is located (different states have different tax rates). This is what you can buy groceries with. A lot is good!

There you have what I call the “Essential Eight” steps to Entrepreneurial Success Planning. Following these eight steps will not guarantee success in your next business venture but they will bring you a lot closer to it. Reading the book by Warren Barhorst with Rusty Burson, titled “Game Plan.” will help a lot as well.