BPO Jobs in India-American Timings and American Style

English is one of the official languages of India, and there are a large number of people in the big cities and towns of India who possess a good command over the English language. Today, call centers employ a large number of students and young people from cities like Delhi, Mumbai, Chennai, Ahmedabad, Hyderabad and Bangalore. Delhi is a major BPO hub of India, and call centers provide employment to almost a million people in India.

America and India are located on the opposite sides of the globe, and there is a major time difference between the two countries. Call centers operate in the night, and so people engaged in BPO jobs invariably need to work during the night and sleep during the day. People working in the BPO industry, especially call centre employees, live in a world of their own, and as they are employed by American firms, they try to be as American as they can.

Call centre employees drop their Indian names like ‘Ravindra’ and adopt conventional names like ‘Ron’. They take a long course in American history and spend months trying to master the American accent. Most well-educated Indians speak British English, but the British accent is not acceptable to the US firms and Indians working for BPO companies work hard to speak like an American. They read American news, try to understand American sports, and follow the lives of Hollywood celebrities. This training helps them build a rapport with the American consumers.

The corporate culture of India is very different from that of the US firms: elders are usually respected in India, and employees in Indian firms rarely call their superiors by their first name. But once you join a BPO firm, you are part of an American company. So, the lowliest employee in a BPO company addresses his boss by his first name, and in most cases, the name is an Americanized version of the Indian name.

Most BPO firms do not insist on formal dresses, and so most employees wear jeans to the office. Employees of BPO firms are paid well (by Indian standards), and they spend their money on US products: Coke, McDonalds burgers or KFC chickens, Levis jeans, Dell laptops, and iPhone mobiles. Also, as they are technically working for US companies, they don’t get holidays for India festivals, but they get a day off whenever a public holiday is announced in America.

BPO jobs pay well, but they take a toll on one’s body and mind. As a call centre employee in India, you are an American during the night, but you are an Indian with a headache when the sun rises.

3 Tips to Find the Best BPO Service Provider for Your Business

Most businesses, whether domestic or international have started using the outsourcing leverage extensively. It is natural and obvious as well. With businesses expanding like never before and technology and methods of communication being constantly innovated, the need for external teams to handle your non- core processes is increasing.

Further BPO service providers have also evolved into KPOs which means that if you source out your operations, you actually can use multiple skills and focus on your core business. The real question however is to know about how to select the right service provider suited to your business needs. Let us look at 3 ways in which an ideal BPO solutions provider can be differentiated from the others.

Business Continuity Plan

Find out if your potential partner has a strong and robust business continuity plan in place. Evaluate their plans on the basis of your needs. Are you in a business which serves customers globally? Are you running an e- portal? Or is it the inbound sales you’re outsourcing? If you’re a big food brand that needs to outsource its inbound sales, then you need someone who’s capable of hiring extra support staff on bench.

If you’re a business into energy and utilities or have an actively running e – portal, then you might want the online customer support BCP to be more robust than the telephonic. However, if you’re a bank or the credit card division of a bank, you might in fact want someone who operates from multiple physical and / or geographical locations.

Cost Arbitrage

Reduced overhead cost is one of the major factors that need to be kept in mind in order to find the right service providing match. So, before you finalize on your potential Business Process Outsourcing solutions provider, make sure that you compare costs.

Also you will need to ensure if the cost arbitrage still covers all the business needs you have. What this means is that you do not wish to suffer on the quality or the levels and standards of service provided to you, just because you’ve found a relatively low – cost solution provider.

Homework

Before you finalize the name, another thing you need to keep in mind is whether or not your prospect for sourced out solutions has done sufficient homework. Do they understand your industry well? Do they understand your brand? Do they believe in similar business values as you do?

These questions certainly are tough to judge, but they are as important as any other question. In most cases, it is very difficult to ascertain past references, given the fact that most companies prefer keeping their external teams undeclared. There are NDAs and other relevant information involved.

BPO Outsourcing Shifts Internal Job to External Company

BPO Outsourcing means shifting of internal job to external Company, with different geographical location, sometimes.It is generally done at different geographical location by USA and UK. These countries find it feasible enough to get their job done from countries like India, as they provide same services at much lower cost.

Through Call Centers in India, Companies in USA and UK are able to reduce their procurement cost, substantially. Secondly, Small Companies can procure services with ease. Business Process Outsourcing is involved with back-end jobs like billing, payroll processing, data entry, and the like. These jobs are performed with full competence through BPOs, within the stipulated time period.

It is absolutely competitive and up to the mark, so clients do not have to worry over any type of services, whatsoever. The best part is that they are able to reduce their cost of services to bring down cost, substantially.

Different benefits of BPO Outsourcing are:

Time Saving: Processing of all the services, by oneself is cumbersome and time consuming. Promoters might lose on their main business tract due to extra time-spending in related activities. When you are an expert in your field, then it is not essential that you are aware of all activities, related to your business. It saves time when you opt for BPO Outsourcing of all essential jobs from some reputed outsourcing Company.

Money saving: It is done to reduce cost of operations involved in those services. This is so because, outsourcing partner is apt in services and produce better results at comparatively much lower cost.

Professional touch to services: One business unit may not be best in all related services. One need to go for outsourcing of to service their customers with best possible services. BPOs are filled with professionals who provide their services with maximum efficiency. A professional touch to services creates better response and expertise in your work.

It is one of the best options for offshore clients. Offshore Companies are able to generate best results at lowest possible prices. BPO Outsourcing is done for various activities. Clients can take advantage from such offerings and enhance their services.

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